Many clients stated they paid Wanderlust Refinishing, hardly ever obtained their things and ended up blocked on social media from speaking with the owners.
PORTLAND, Ore. — A team of consumers reported they paid a area furnishings enterprise, under no circumstances acquired their merchandise and have been blocked on social media from speaking with the homeowners.
Wanderlost Refinishing, also identified as J-B Refinishing, is based mostly in Milwaukie, Oregon, in accordance to the Improved Company Bureau (BBB).
Owners Jon and Brittany Johnson refinish tables, chairs and other furnishings for a handful of hundred pounds per piece.
Various clients arrived at out to KGW and reported they’ve been waiting around a lot more than a 12 months for their things.
Laura Halsel and Chelsea Horvath ordered various items of household furniture previous August and were supposed to get their furnishings 8 weeks later on. They were being quoted $2,200 and compensated 50 percent applying the Venmo cellular payment application.
“They would steer clear of each individual dilemma and then we wouldn’t listen to from them for months,” reported Halsel.
Buyers said the few would block them on social media soon after they questioned about the progress of their home furniture or position of their refund.
“I imagine that our largest disappointment is the deficiency of communication and then them as a company blocking the customers’ only way of speaking,” reported Allie Lambert.
The business has an “F” rating on the BBB website and five unanswered grievances alleging the shoppers paid and never obtained their solutions.
“It would be promised by Thanksgiving or promised by Xmas and then for some of them, they really agreed on a refund. And once again, wasn’t ready to get that refund as nicely. So, it seems like you will find been a lack of communication,” mentioned Roseann Freitas with the Greater Business Bureau.
Several of the prospects who submitted complaints or who contacted KGW stated they paid out working with Venmo.
Although Venmo is a preferred application for sending or receiving dollars, the app specifically states it is meant to be utilised involving people today who know each other, not for spending a small business.
Venmo doesn’t have the exact amount of client safety as other apps like PayPal even though you aren’t often certain a refund on that app either.
Freitas claimed working with your credit rating card is the finest way to guard you and your dollars.
“Because the credit rating card, you can dispute the transaction and the credit history card enterprise will place it on keep. You will never have to pay back for it till they go via that transactional approach. So actually your credit score card is your finest source,” stated Freitas.
The Johnsons did not return KGW’s request for a comment but they did article a prolonged information in advance of disabling their firm web site that claimed they had been forced to shut, and that they ended up taking several tailor made orders which they had gotten guiding on since people no for a longer time desired their orders.
They also explained they received multiple harassing remarks from a smaller quantity of clients.
“No one particular has questioned for them to do everything previously mentioned and further than other than make it correct,” mentioned a different shopper, Patrick Clark.
The few has issued some refunds about the month of June and posted on Fb that every person owed a refund will get one particular.
Do you have a tale concept for Cristin? Email her at CallCristin@kgw.com
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